Confirm every booking straight away
Send a confirmation the moment someone books, with the date, time, place and how long it takes. People who get one are less likely to mix up the time.
Remind the day before
A reminder the day before gives people time to rearrange or cancel. CalendarForm sends one automatically for every booking at no extra cost.
Make cancelling easy
It sounds backwards, but an easy cancel link reduces no-shows: people who cannot come tell you, and the time opens up for someone else. Every CalendarForm confirmation has one.
Fill the gaps with a waitlist
For classes, let people join a waitlist when the class is full. When someone cancels, the next person gets an email and a set time to claim the spot, so cancellations turn into bookings instead of empty mats.
Set a short, visible policy
- Say how late someone can cancel without losing the session or class credit.
- Show it on the booking page and in the confirmation.
- Apply it the same way to everyone.
Ask the right questions up front
An intake question such as "Is this your first visit?" lets you send newcomers directions or arrive-early notes, which also cuts late arrivals.